Return and Refund

What is Thaitamilsilks Return Policy?

Return and Refund

What is Thaitamilsilks Return Policy?

Our “100% Buyer Protection Program” allows for easy returns and refunds for:

• Products which you may not like for quality, color or design related issues
• Products which you received in “Damaged/Defective/Broken” condition
• Products not as per description/photo on the website

All products must be returned in their original condition along with the bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the sellers.

Note: Items falling under following categories CANNOT be returnee

• Consumable items like Food and Beverages, Bath and Beauty
• Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir)
• Custom stitched products

How to raise dispute for an order?

You can raise a dispute within 7 days of delivery, in either of the two ways:

• By sending an email to info@thaitamilsilks.com with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email.
(We need photos of the products received so that we can defend your dispute with relevant seller)

• Sign into your Thaitamilsilks account if you are a registered customer. (Faster method)
Select the order you wish to return and follow below mentioned easy process:

• If your pincode is serviceable we will pick up the product.
1. Select the “Request Reverse Pickup” Tab.
2. Please add Bank Details in case of Cash On Delivery Order.
3. Please select Reason for Return.
4. Click “Submit Return Request” to register your return request.
• If your pincode is not serviceable we will request you to ship the product.
1. Select the “Self Ship” Tab.
2. Please add Bank Details in case of Cash On Delivery Order.
3. Please select Reason for Return.
4. Click “Submit Return Request” to register your return request.

• If you are not registered on Thaitamilsilks.com, you can send an email with your order details to info@thaitamilsilks.com with images of broken/defective/damaged products.Please mention your order number in the email. (We need photos of the products received so that we can defend your dispute with relevant seller)

What happens after a dispute is raised?

Reverse Pickup Orders:

After Thaitamilsilks reviews your return request, we will arrange for the pickup of the product from your doorstep within 2-3 working days.

Self Ship Orders:

After Thaitamilsilks reviews your return request, you will receive an email containing the instructions and return shipping address to which you need to send back the product within 10 days. We recommend using an online traceable courier service for returning your items.
What to do if Seller is not responding to the dispute?
Please allow your seller 3 business days to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed up to your satisfaction, you can submit the dispute by sending an email to info@thaitamilsilks.com and we will ensure you get timely resolution to your dispute.

Who pays for the delivery charges for returning of products?

Thaitamilsilks will pay Rs.100 to you against shipping charges in cases where we request you to ship the product. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid while placing the order along with the above mentioned Rs.100 will be directly refunded back to your bank account/credit card/debit card within 3-5 working days of refund. If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases on Thaitamilsilks.com instead.

When will I be refunded?

Reverse Pickup Orders:

We will initiate refund once the item is picked up by our courier partner. In case of Cash On Delivery Order, we will initiate refund once the item is picked up by our courier partner and we receive the bank details from you for refund.

Self Ship Orders:

We will initiate refund when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. The refund amount will be credited within 3-5 working days after we initiate the refund.

Can I return a part of my order?

Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity.

What items are not returnable?

Items falling under following categories CANNOT be returned
• Consumable items like Food and Beverages, Bath and Beauty
• Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir)
• Custom stitched products

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